Effective Date: March 20, 2024

At Eastern Property Management (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you opt-in to receive SMS (text) messages from us.

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following information:

  • Phone number: Used to send you SMS messages.

  • Name (if provided): To personalize communication.

  • Message content: This includes the messages we send you and your responses.

  • Metadata: Information such as the time, date, and frequency of the messages exchanged.

2. How We Use Your Information

We may use the information collected through SMS communication for the following purposes:

  • To send you updates and reminders related to your request or payment.

  • To provide you with customer support or respond to your inquiries.

3. Opting Out of SMS Messages

You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Once you opt out, you will no longer receive SMS messages from us unless you opt back in.

4. Data Sharing and Disclosure

We do not sell, rent, or share your SMS data with third parties for marketing purposes. We may share your information with:

  • Service providers who assist us in delivering SMS services (e.g., SMS platforms). These providers are obligated to protect your information.

  • Legal authorities or government agencies if required by law or to protect the rights, property, or safety of our business or others.

5. Data Security

We take reasonable measures to protect the security of your personal information. However, no data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or sending an SMS notification.

By opting into SMS communications, you agree to this Privacy Policy and the collection, use, and sharing of your information as described.